Information Technology Services (ITS) provides computing, networking, and technical support services to the UNC Asheville community. We plan, implement, and manage all campus IT needs--from email and web servers to virus removal and hardware repairs.
The ITS Help Desk should be your first point of contact for any and all technical assistance. Contact the ITS Help Desk by calling 828.251.6445 or send an email to firstname.lastname@example.org,. The ITS Help Desk will be available by phone Monday thru Friday during the hours of 8 am - 5 pm. Email monitoring will be used to assist users after hours and on weekends as available. Voicemails left after hours and on weekends will be returned the following business day.
The ITS Help Desk Self-Help Portal is also available 24 hours a day, 7 days a week. The self-help portal will allow you to request assistance from ITS via a simple web form.
ITS Will Never Ask for Your Password
Have you received an e-mail saying your mailbox is full? Or that your account might be closed down? Don't fall for it! These are called "phishing" e-mails, and they're sent by criminals engaged in identity fraud. Do not ever respond to such e-mails. Simply delete them.
If you have already given out your login information, change your password immediately.
Remember: ITS will never ask you for your password. In fact, UNC Asheville's Computer Use Policy strictly forbids sharing your login information with anyone else.
Tech Support for Students
Got computer Problems?
- Bring your computer to 118 Ramsey Library
- Email email@example.com
- Call Student Technical Services at 828.232.4991
- Check us out on facebook
Need help getting online in the residence halls?
Connecting to the Wireless Network
UNC Asheville provides wireless internet access in all academic buildings and residence halls. Click below for more information on connecting to our wireless network.