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Information Technology Services  

Welcome

Server rackInformation Technology Services (ITS) provides computing and networking services to the UNC Asheville community. We plan, implement, and manage all campus IT needs--from email and web servers to virus removal and hardware repairs.

The ITS Help Desk is the first point of contact for technical assistance and may be contacted by calling 828.251.6445 or by sending an email to helpdesk@unca.edu. The normal ITS staff hours are 8 a.m. - 5 p.m., Monday through Friday.

The ITS Service Request System and online Knowledge Base are available 24 hours a day, 7 days a week. These services allow you to request assistance from ITS via a simple web form, access a FAQ list and browse commonly requested 'How-to' articles. Service requests placed via the web page will be responded to by ITS staff during normal working hours.

ITS Will Never Ask for Your Password

WarningHave you received an e-mail saying your mailbox is full?  Or that your account might be closed down?  Don't fall for it!  These are called "phishing" e-mails, and they're sent by criminals engaged in identity fraud.  Do not ever respond to such e-mails.  Simply delete them.

If you have already given out your login information, change your password immediately.

Remember:  ITS will never ask you for your password.  In fact, UNC Asheville's Computer Use Policy strictly forbids sharing your login information with anyone else.

Connecting to the Wireless Network

  • Connect to the "RockyNet" wireless network.
  • Where prompted by your web browser or device, provide your UNC Asheville username and password.

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Tech Support for Students

Got computer Problems?

  • Bring your computer to 118 Ramsey Library
  • Email sts@unca.edu
  • Call Student Technical Services at 828.232.4991
  • Check us out on facebook

Need help getting online in the residence halls?