Technical Support

Information Technology Services (ITS) provides computing, networking, and technical support services to the UNC Asheville community. We plan, implement, and manage all campus IT needs–from email and web services to virus removal and hardware repairs.

KB.UNCA.EDU is the repository of helpful information, guides, and services provided by ITS.

The IT Service Desk should be your first point of contact for technical assistance. We are operating under a modified schedule, and not currently accepting walk-in customers without a scheduled appointment. Contact the Service Desk by sending an email to helpdesk@unca.edu or calling 828-251-6445.

Schedule an appointment using our online appointment form.

Service Desk Hours

The Service Desk is currently operating on a non-academic schedule. When classes are not in session, the Service Desk closes at 5pm on weekdays and is not open on weekends.

Phone and email support are available during on the following schedule:

Appointments are available Monday – Friday from 8:00 am – 5:00 pm. Schedule an appointment using our online appointment form.

The IT Service Desk should be your first point of contact for any and all technical assistance. Contact the IT Service Desk by calling 828.251.6445 or send an email to helpdesk@unca.edu. The IT Service Desk is available by phone Monday thru Friday during the hours of 8 a.m. – 5 p.m., and by email after hours and on weekends as available.  Voicemails left after hours and on weekends will be returned the following business day.

The IT Service Desk Self-Help Portal is also available 24 hours a day, 7 days a week. The self-help portal will allow you to request assistance from ITS via a simple web form.